Before you book
Frequently asked questions
Straightforward answers about coverage, bookings, handling and how our courier service works.
01What areas do you cover?
We collect across London and Greater London and deliver to destinations nationwide across the UK.
02How do I request a quotation?
Use the Request a Quote form with your collection, delivery and item details. We will respond with a clear quotation.
03Does submitting a form confirm my booking?
No. A booking is only confirmed when Ben Swift Courier Ltd expressly accepts it by email, text message or WhatsApp.
04Can you handle urgent or same-day work?
Yes, subject to availability. Contact us as soon as possible and we will confirm what can be arranged.
05Do you provide out-of-hours collections?
Work before 7am or after 10pm may be available by prior arrangement. Any applicable charge is confirmed before booking.
06Can you hold items overnight?
Short-term or overnight storage may be available by prior arrangement, subject to suitable space. Requirements and charges are confirmed in your quotation.
07What information do you need?
Collection and delivery details, preferred timing, item description, approximate dimensions and weight, and any special handling requirements.
08Can you move event and production equipment?
Yes. We regularly support event, production and business logistics, including carefully handled cases and equipment.