Last updated: 10 September 2026
Who we are
Ben Swift Courier Ltd is a courier and logistics company registered in England and Wales under company number 16065387. Our registered office is 24 Harbour House, Coldharbour Lane, Rainham, England, RM13 9YB. For data-protection purposes, Ben Swift Courier Ltd is the controller of personal information collected through this website.
Information we collect
We collect information you provide through our Contact Us and Request a Quote forms. This may include your name, company name, telephone number, email address, collection and delivery details, item descriptions, approximate dimensions and weight, handling instructions, and anything else you choose to include. We do not currently accept file uploads through these forms or ask for payment-card or bank-account details through this website. Please do not provide special-category personal information unless it is genuinely necessary for your enquiry.
Other people’s details
If you provide another person’s name, address, telephone number or other information, you must have a lawful reason to share it and should tell them that their details will be used to arrange the relevant collection or delivery.
How we use your information
We use your information to respond to enquiries, prepare quotations, manage confirmed bookings, arrange collections and deliveries, communicate by phone, email, text message or WhatsApp, maintain business and accounting records, and comply with legal obligations.
Our lawful basis for processing
We process information when it is necessary to take steps at your request before entering into a contract and to perform a contract after a booking is confirmed. For general enquiries, we rely on our legitimate interest in responding. We also process information where necessary to comply with legal obligations, including tax and accounting requirements.
How we collect and store information
Information submitted through this website is handled by our website-hosting and form-delivery providers and is sent to Ben Swift Courier Ltd. It may also be retained in our business email, spreadsheets, invoices and administrative records where necessary to manage quotations, bookings and legal obligations.
Sharing your information
We do not sell personal information. Where necessary, we may share relevant details with drivers or subcontractors completing a booking, website and email providers, accountants and professional advisers, insurers, and public authorities where disclosure is legally required. We share only what is reasonably necessary for the purpose.
Cookies and analytics
This website uses essential technical storage to operate and secure the service. With your permission, we also use Google Analytics to understand visitor numbers, page use and actions such as quotation, contact, telephone and WhatsApp clicks. Analytics is not activated unless you select “Accept analytics”, and we do not send the contents of your enquiry forms to Google. You can reject optional analytics cookies without affecting the website’s core functions. Your choice is stored on your device so the website can remember it.
International transfers
Our website, email or other technology providers may process information outside the UK. Where that happens, we expect them to use safeguards recognised under UK data-protection law, such as adequacy regulations or approved contractual protections.
How long we keep information
Enquiries that do not result in a booking are normally kept for up to 12 months; quotations that are not accepted for up to 24 months; and confirmed booking, invoice, payment and accounting records for six years from the end of the relevant financial year. Records concerning a dispute, claim or legal requirement may be retained for longer where reasonably necessary. Information is deleted or anonymised when it is no longer needed.
Data security
We take reasonable steps to protect personal information and use established providers for website hosting and communications. No method of transmitting information over the internet is completely secure, so absolute security cannot be guaranteed.
Your data-protection rights
Depending on the circumstances, you may ask for access to your information, correction of inaccurate information, deletion, restriction, object to certain processing, or request data portability. To exercise a right, email ben@benswiftcourier.co.uk.
Complaints and the ICO
Please contact us first at ben@benswiftcourier.co.uk so we can try to resolve your concern. You may also complain to the Information Commissioner’s Office at ico.org.uk or call 0303 123 1113.
Changes to this policy
We may update this policy to reflect changes to our services, data practices or the law. The date shown on this page identifies the latest version.
Contact information
Ben Swift Courier Ltd, registered office: 24 Harbour House, Coldharbour Lane, Rainham, England, RM13 9YB. Company number: 16065387. Registered in England and Wales. Email: ben@benswiftcourier.co.uk.